- Hide menu

Blog

How to Return Faulty Amazon Products Outside Return Window

In Australia, Amazon’s return window is 1 month. But many products have a warranty period far exceeding 1 month from the manufacturer, and the Australian Consumer Law also requires businesses to provide consumer guarantees for products under $100,000. The Australian Consumer Law also requires the retailer to provide the purchaser with remedies that include repair, replace or refund. The complication is how to get Amazon to provide these remedies.

Outside the Amazon return window the way to do this is to start a chat with an Amazon representative by clicking on this link. If you want the long story, start with the Returning Faulty Items page and click on the “contact us” link.

 

You’ll get to the landing page for customer service. Click on the “Something else” button. Don’t bother with any of the other options.

Then click on the Contact Us button

And finally, click on the “Start chatting now” button.

You’ll probably get some spiel about the goods are outside the return window. Persevere and point out Amazon’s obligations under the Australian Consumer Law. If you’re unhappy about Amazon’s response, you can make a complaint to the ACCC.

WPA3 breaks Wifi for older iPhones on Unify Dream Machine

If you’re having problems with older iPhone devices like the iPhone 6, 5, and 4 on Unify access points like the Dream Machine, make sure you turn off WPA3 options. My testing is enabling this will prevent these devices from authenticating. Even if you set it to transition mode. There’s an Apple document that has more information on platform security.

Troubleshooting FTP for Canon EOS R5 R6 R3 Nikon Z9 Z7 Z6

To troubleshoot ftp connections, here’s a set of parameters you should have. If you don’t have all of these, you’re unlikely to get it to work:

1 IP Address (or hostname) of your ftp server
2 IP Address of your router and network mask of your network
3 IP Address of your camera
4 account name on your ftp server
5 account password on your ftp server
NB
– 2 and 3 will be set automatically if your router is also doing DHCP, otherwise you will have to set 2 and 3 manually
– make sure your ftp server is really ftp, and not sftp or some other tile transfer protocol
– make sure your network hasn’t blocked ftp via a firewall
– make sure your ftp server’s computer hasn’t blocked ftp ports

If you’re connecting via Wifi
6 SSID
7 SSID Password

Highly desirable to know:
Name of your ftp server software for trouble shooting

Best approach to test:
Don’t connect with your camera to ftp server before you confirm that another computer can transfer photos to it via FTP using the settings you have. Too hard to diagnose errors on cameras as there are no logs or meaningful error messages.

If you’re using a Mac (Intel CPU) as the FTP server, I suggest FTP-Serve if you’re using Canon cameras. If you’re using Nikon, then QuickFTP will also work. If you’re on an M1 powered Mac, iPad or iPhone, then Shuttersnitch is highly recommended for either Canon or Nikon.

Angelbird AV Pro SE cards for EOS R3 and R5

To shoot video at 6K RAW or 4K 100fps on the EOS R3 you’ll need a CFExpress card that can write 400 Mbytes per second at a sustained rate. There are a few cards out there than can do it, but the best value as at this post in July 2022 is the Angelbird AV Pro SE. Currently around AUD$300. This card only comes in 512GB, but it’s lower cost than anything else that is capable of 400MBs. One of the reasons is that other cards are faster, but if you only need to go beyond 400MBs then this is sufficient. Cards like the ProGrade Cobalt, Sony Tough, Delkin Black and Wise also work but are much more expensive per byte. You’ll also need this card if you’re doing 4K 100fps and 8K All-I on the EOS R5.

Comparison of Nikon Z9 and Canon R3 Autofocus systems – part 1

December 2021 saw the release of pro-level mirrorless cameras from Nikon and Canon. Both have autofocus technology that feature subject detection, specifically face and eye detection. This is the most significant autofocus advance over the DSLR era where autofocus was achieved via a sub-system rather than being off the sensor in the mirrorless bodies.

While Nikon and Canon have implemented subject detection, their approach is very different. This is a short post about the differences and some setup tips for both these bodies when shooting news and sports.

In the era of DSLR, autofocus on Canon and Nikon was essentially identical. There was two modes. Continuous and Single. For Sports, Continuous was preferred where the camera continually tries to focus on the area selected by the autofocus points. Nikon called it AF-C mode and Canon AI-Servo. The photographer puts the focus point over the area they want to be in focus and the camera did it’s magic. The photographer called the shots.

Now with mirrorless, the idea of subject detection was developed. The first subjects the cameras were able to detect via software are people, animals and vehicles. Both cameras have a fully automatic mode where the camera looks at the scene and decides what to focus on. If there’s a single person, animal or vehicle in the scene, the camera will select that and it will focus on a person’s or animal’s face or eyes. Both systems do this pretty well. But, when it’s not in fully automatic mode, the cameras have implemented subject detection differently.

Turning to the Z9 first. The Nikon Sports AF Settings Guide gets right to the point. Nikon only makes subject detection possible in four modes. Three of them are simply restrictions on the area of the sensor that the camera will look for a subject: “auto-area AF” being the whole sensor, and AF (S) and AF (L) are small areas. In this setting, the camera automatically selects the subject. The fourth mode, 3D-tracking, allows the user to select the initial subject to track, and if there is a face of a person, animal, vehicle etc, the focus will select that.

When the Z9 is in the other four AF modes, Single-point and Dynamic-area S, M, and L, the autofocus behaves in the same way as a DSLR, looking for contrast in the area under the focus point. Subject detection does not apply.

This clearly demonstrates that there are two separate autofocus systems at work in the Z9. The traditional approach without subject detection, and the system that can detect subjects. This has been the system that’s been used since the Z6 and Z7 was introduced in 2018.

Its interesting to note that Nikon Sports AF Settings Guide, the recommendation for team sports is to use the traditional non-subject tracking mode.

Part two will take a look at how the Canon R3 has implemented subject detection autofocus.